Today I will try and explain the fundamentals of your Arrow Phone bill, the layout of the invoice and any other charges you may see.

The first page of your invoice is the summary page.

This page is an outline of your total bill, broken down into service types, depending on what services you have with Arrow (eg: Fixed Line, Mobile, or Internet). You will also find the Direct Debit processing date for that invoice.

The second page displays your payment history for the last 12 months, as well as any Customer Notices for that billing period. It also details our payment methods.

The third page shows your Arrow Mobile Rewards transaction history, in addition to any pending points for that billing period.

Page 4 is a detailed summary of your invoice, broken into charge type and cost centres (if you have chosen to use cost centre billing). It also shows any account level fees and credits.

Page 5 onwards provides a detailed service summary of your fixed telephone services. You will find each of your services listed in numerical order, along with the number and type of calls made, and the applicable monthly line rental charges. Note that Arrow charge you line rental in advance, so you will always pay rental for the current month in the previous months invoice.

Following the detailed service summary is the Call Itemisation section which provides an itemised listing of all calls made for that billing period, except for local calls. If you require local call itemisation, just log in to My Account online and use the detail search tab.

if you have any questions regarding your Arrow invoice, please contact our helpful customer service team on 1300 305 794.

I hope you have found this guide useful for the management of your Arrow phone bill.

Have a great day and all the best for your future endeavours.

Daniel

Arrow Voice & Data is a full service telecommunications company that looks after the phone, mobile, hardware needs of business, corporate and Government departments across Australia.

Like any business that markets and advertises Arrow Voice & Data found finding the most cost effective mediums challenging until the employed the use of 1300 and 1800 numbers.

Before Arrow Voice & Data  used 1300 and 1800 number for each marketing campaign the responsibility was on the sales person to ask the customer what advertising medium they were calling from, relying on this method of market research is prone to error as often sales people forget to ask the question or put in false information, and then you end up investing in mediums that are unsuccessful.

By appointing a 1300 or 1800 to each of your marketing campaigns callers are more likely to call as the call is free to them if they are dialing a 1800 number, or the price of a local call Australia wide to a 1300 number.

Arrow Voice & Data 1300 and 1800 number services also have built in caller tracking, this allows your marketing manager to view every number that called each of your 1300 or 1800 number the date and the time of day, this will allow you to get the best results from your marketing campagins and kill of poor performing campaign, all by appointing an inbound number to each of your marketing campaigns.

Arrow Voice & Data has cost effective 1300 plans with no monthly rental options, no setup fees, no flagfalls, and great call rates.

To go to our online number reservation click  Number Reservation or call us direct on 1300 886 076

AH

The apple insider originally when reviewing the FaceTime video calling feature originally stated that you would need to have an active mobile service and would not be able to be in airplane mode to make this type of call. This is incorrect. As long as you have completed a face time call in the past you are able to connect to the FaceTime video calling feature if you have no mobile coverage or if you are on an airplane and you have the airplane mode setup.

It is also possible to call, without any mobile service, a new contact you’ve never previously established a FaceTime chat with, although this must be done from Contacts (create a contact if necessary, then open it and hit the FaceTime button). The standard phone dialer keypad offers no option to call a number using FaceTime directly (yet).

Please see the following blog  from the apple insider Apple Insider

Michael

VoIP is very clever as it allows remote workers to function as if he or she were directly connected to a PBX even while at home or in a remote office. You can unplug your office EPBX, plug into your home Internet connection and guess what it picks up the same phone number no matter the location it has been plugged into, skipping standard long distance charges.

VoIP is being used more and more to keep corporate telephone costs down, however price and quality are associated when it comes to VoIP solutions, the vast majority of problems with VoIP from any VoIP provider comes down to a lack of a reliable high-speed Internet connection.  If you have a slow connection or trying to run to many handsets from the one Internet connection you call quality will suffer.

I don’t recommend you run a VoIP solution over your standard computer network, sharing the Internet connection. Think about this if your computer system gets a virus, your phone system also will, spend the extra and get a dedicated Internet connection.

Let’s not make this harder than it really is, VoIP is a very simple concept and very easy to set up with the right advice, products, backup support and provider, it is a fantastic alternate solution for you telecommunication needs.

Click for more information

GL

What products can I redeem my points on?
Rewards points can be redeemed on fixed line voice services (pstn,isdn,voip) Broadband (asdl, adsl+, wireless, Ethernet) 1300 ,1800 services , Mobile plans and mobile broadband.

How do I redeem my points?
You can redeem your points against new services or recontracting existing services on the account the longer the commitment the more rewards you can redeem.
Simply call in to our friendly customer service team on 1300 305 794 and we will have you on your way to savings.

For more information regarding Arrow rewards or to find out how many points you have simply click here.

Alex

Choosing the right data package for your office really comes down to what your needs are, your budget and what you want to get out of your business. This will be better explained by listing the types of data services available with Arrow and its benefits.

Arrow Anywhere USB - This is the USB dongle which attaches to your notebook for mobility. This is great for users or businesses on the go.

ADSL1 – Basic fixed connection. Our most cost friendly data plans. For businesses who are not heavy users and want the most basic setup

ADSL2+ – Much faster than ADSL1. For businesses that require a fast data connection e.g media streaming. Still considered cost effective.

SHDSL – For heavy business users who require both same traffic speeds for downloads and uploads.

Ethernet – To cater Large businesses. Ethernet is a scalable solution and can handle business needs regardless of size.

For more information, please visit our website http://www.arrowvoice.com.au/internet–data

GM

If these are questions that you need answered Arrows SafeTcell is the perfect answer.

What is SafeTcell?

SafeTcell is a live GPS monitoring solution for GPS enabled mobile phones. Once SafeTcell is installed onto the mobile phone, its whereabouts can be monitored using secure password access to the Arrow SafeTcell web portal. Multiple reports can be generated and alerts received based on a number of parameters.

Why SafeTcell is a must have for all businesses?

In tough economic times, it is critical to know where your staff are and where they have been, therefore; reducing costs, increasing productivity, efficiencies and customer service levels.

SafeTcell helps you ensure your remote staff are safe and sound, thereby complying with OH&S and Duty of Care legislation.

SafeTcell is a low cost solution with a very quick Return on Investment (ROI). The SafeTcell application is effective, easy to install and easy to operate

If you have any questions about this product or would like to order this product please contact 1300 305 794 or click on this link. mobile tracking

Michael

We have the widest range of network carriers and business grade products in Australia. Arrow Voice & Data’s buying power ensures their customers receive the lowest competitive rates and unbeatable package deals.

Below are some of the fantastic products Arrow offer,

Voice Products: PSTN (Analogue Lines), ISDN 2 BRI, ISDN 10/20/30 PRI, VODSL, Business Grade VOIP, Phone Systems, 1300 and 1800 number solutions.

Internet and Data Products: Internet Grade ADSL, SHDSL and Bundled Voice Packages, Business grade SHDSL, Business Grade ADSL 2+, Business Grade ADSL, VPN solutions, Ethernet, Wireless Ethernet, 3G Wireless Internet, and domain and email hosting solutions.

Mobile Products: Arrow have a fantastic range of mobile handsets with a  diverse and highly competitive range of different plans and packages from you  to select from.

Phone Systems:  PABX and VOIP Phone Systems, Phone System Rental, Sold on Hold, and Long Range Cordless Telephones (Up to 10 Kms).

Call Arrow Voice and Data a call on 1300 305 794 and we can provide solutions for all of your business telecommunications needs.  Alternatively you can have a look at our website Arrow Voice and Data.

Michael

If you would like to view our customer testimonials, please visit the links below:

http://www.arrowmobiles.com.au/happy-customers.html

http://www.arrowvoice.com.au/blog/category/customer-testimonials/

If you would like to be part of the customer testimonials page, please speak to our customer service representatives and we will be more than happy to submit your testimonial. A benefit in submitting your testimonial is that we can post your business website with your submission. In turn your website will be in position to receive more hits as the Arrow website has a high Google ranking.

Testimonials does not have to be a page long. A few sentences is enough to describe your positive feedback.

GM

Information is the key here to isolate the problem; if you are having a no dial tone issue the first thing to do is to power-cycle the NTU box.

This action will give the NTU a reboot and most of the time brings the service back. If you are having a problem with outgoing calls only, then you will need to provide call examples so we can isolate the issue, the same information will need to be gathered for incoming calls.

If you are having an issue with the service dropping out, 3 call examples will be required for our upstream tester to do a trace on the call and isolate the problem. By providing us with relevant information we can isolate and report the issue to the correct up-stream carrier.

I hope these simple steps will help you if you do have any issues with your service remember we are always here to help you through any service difficulties.

Thanks

Jerry