“Demarcation Point with Telstra”, what does it mean to you?

Telstra are one of the carriers that Arrow Voice Data use for their Business Customers. 

For any new Business line Installations through Telstra (and all other carriers for that matter) there is a “Demarcation Point” or a “Network Boundary Point” where the carriers line is connected to a “Main Distribution Frame” (MDF) or a “Network Termination Device” (NTD).

The MDF or NTD is located in, on or within close proximity to, the customer premises (home or building). The location of the boundary on a MDF is the side of the device nearest the end user. 

In customer’s premises all cabling needs to be in place prior to the carrier connecting the line from the Telecommunication pit, on the street to the MDF at the the premises. 

If the carrier finds there is a lack of cabling at the premises they are not able to connect the line to the MDF, as this is customers responsibility to make sure all is in place before the connection. The common examples of this kind of issues are in newly built sites where the building manager has not installed any cables to the site, in this case customer will need to go back to the building manager to organise contractors to complete any cabling needed before the carrier is sent to site to have the line connected to the premises.

Once the carrier has connected the line to the MDF it is then tagged and tested. Customer then is required  to have an approved Austel electrician to cable this service from the MDF to a PABX phone system or wall jacket.

Saeid

• What testing is involved with fault site visits?
• Internet Demarcation
• Technical Features of Fixed Wire Ethernet
• PBX Work and Internal Cabling
• New PSTN Connection