Details required to log a fault
22 Feb 2010, 2:06 pmIn order to reduce the amount of down time we have complied a list together to have on hand when reporting a fault to ensure we can get all the relevant information to log your fault ASAP.
What is your company name/account number?
What is your faulty telephone service number?
Can you hear a dial tone?
Do you get a recorded message and what does it say?
Have you performed a isolation test/tried another handset?
Is a diversion required to have the calls diverted to another number?
Once we have all of the following details we will promptly submit your fault to have the line tested remotely. If we are unable to have the fault resolved remotely we will organize a time to have a technician attend site to resolve the issue.
If you have any further question regarding logging a fault or isolation tests please feel free to contact our friendly customers service team on 1300 305 794.
Alex
