Updating my account details – what deadlines do I need to be aware of?

When updating your Arrow account details, you need to keep in mind that certain information you provide may have a cut-off date or deadline for billing purposes. To ensure we process any changes for you in a timely manner, please take note of the information below:

• Changing your Direct Debit payment details: You should inform Arrow of any changes to your payment details as soon as possible. The Direct Debit processing date usually falls on or around the 30th of the month, so it is important that we receive your new details well before then, so we can update our records in time.

• Changing the email address for receiving invoices: It is important that you contact us when your email address has changed, or there is a new or additional person to receive our monthly invoices. The Arrow monthly invoice is issued on the 16th of each month, so please advise us of any changes to your email contact details before this date.

• Change of company name/ABN/company ownership: You need to advise Arrow if your company name, ABN, or ownership details change. To ensure Arrow process the change of details in time for the next monthly invoice, (including any backdating of changes if applicable), please let us know before the 9th of the month. This should give us time to send out and receive paperwork back from you, and amend our records before the invoice is issued.

If you have any questions regarding our billing deadlines, please contact our Customer Service team on 1300 305 794.

- Emily

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