Auto Attendants
18 May 2010, 9:02 amAuto Attendant is an excellent product that works like an IVR . It is a perfect product for all types of business’s because of the large number functions the auto attendant can perform but wont cost you the earth to install.
The following lists common routing steps that are components of an automated attendant.
- Transfer to Extension
Transfer to Voicemail
Play Message (i.e. “our address is …”)
Go To a Sub Menu
Repeat Choices
In addition, an Automated Attendant would be expected to have values for the following
‘0′ – where to go when the caller dials ‘0′
Timeout – what to do if the caller does nothing (usually go to the same place as ‘0′)
Default mailbox – where to send calls if ‘0′ is not answered (or is not pointing to a live person)
If you are looking to purchase an Automated Attendant Service or would like any information on them please phone Arrow Voice and Data on 1300 305 794.
Michael
