How to update Direct Debt details?

Payments for Arrow accounts come out on the 30th of each month, This provides our customers with a two week window to look over and enquire on any charges on the account,

If in the circumstance there is a discrepancy on the account we will hold off on the disputed amount being direct debited until the issue is resolved.

When a direct debt fails Arrow will automatically send out a email to advise, along with this comes a attachment with a Direct debt form.

To make a changes or update the details for the account used for direct debt simply fill in the attached form and forward back to info@arrowvoice.com.au

If you have recently changed payment cards for the direct debt the form will be required to be filled out and sent back through on the fax or email.

If it is a simple change of expiry date this may be advised to us by replying to the email or simply calling customer service on 1300 305 794,

Once the details have been updated in the system we will re run the direct debt to bring the account up to date.

Any further enquires relating to payments options or invoice details may be obtained by contacting us at info@arrowvoice.com.au or by calling our friendly customer service team on 1300 305 794.

Alex

• My Direct Debit failed, how do I change my details?
• How do I view my payment history?
• Billing Period
• Do I need to be on Direct Debit whilst on the Arrow Direct Network
• Updating My Account Details