Payments
11 Feb 2009, 10:11 amIf you have services with Arrow Voice an Data, we offer a range of options for you to pay your account with us. They are Cheque, Online Payment, Direct Transfer and Direct Debit via either Bank Account or Credit Card.
Please note that if you choose to Direct Debit via Credit Card there will be a surcharge added to your account. American Express or Diners Club will incur a 3% surcharge while payments made using Visa, MasterCard or Bankcard will be subject to a 1% charge.
If at any time your direct debit fails for any reason there will be a $9 charge added to you account as per our terms and conditions.
FAQ regarding payments at Arrow are:
1. Can I cancel my Direct Debit at any time? – Yes you can but customers on the Arrow Direct Network should be aware that if you do this you will have a $20 charge added to you account each month. Please note if you are special rates for Direct Debit, these rates will change to the normal rates.
2. What happens if I do not pay my account ? – If you do not pay your account you will be sent an overdue notice, failure to pay this will result in the outstanding amount being placed in the hands of a registered collection agency and your services will be suspended or disconnected completely. For more information on payment defaults please call us and speak to our Credit Managers.
3. Can I have my bill posted to me instead or electronically sent? – Yes you can but bill prints will incur an ongoing $15 charge per month. There are other solutions, for example down loading your monthly invoice from My Account online or having it emailed directly from Arrow each month to your nominated email address, please note the invoice can be sent to more than one email address.
4. I have already paid so why does my account show that I still owe? – This can happened for 2 reasons. You have paid mid billing period and by the time we receive your payment and process it the new months bill has already gone out. Or you have paid via Bank Transfer and have not referenced your Arrow Account Number, therefore the funds have been unallocated by us.
For further information please call our customer service team.
AD
