Understanding Your Arrow Invoice – Invoice Overview & Fixed Telephone Services

The first page of your invoice is the summary page. This page is an outline of your total bill, broken down into service types, depending on what services you have with Arrow (eg: Fixed Line, Mobile, or Internet). You will also find the Direct Debit processing date for that invoice.

The second page displays your payment history for the last 12 months, as well as any Customer Notices for that billing period. It also details our payment methods.

The third page shows your Arrow Mobile Rewards transaction history, in addition to any pending points for that billing period.

Page 4 is a detailed summary of your invoice, broken into charge type and cost centres (if you have chosen to use cost centre billing). It also shows any account level fees and credits.

Page 5 onwards provides a detailed service summary of your fixed telephone services. You will find each of your services listed in numerical order, along with the number and type of calls made, and the applicable monthly line rental charges. Note that Arrow charge you line rental in advance, so you will always pay rental for the current month in the previous months invoice.

Following the detailed service summary is the Call Itemisation section which provides an itemised listing of all calls made for that billing period, except for local calls. If you require local call itemisation, just log in to My Account online and use the detail search tab.

if you have any questions regarding your Arrow invoice, please contact our helpful customer service team on 1300 305 794.

-Emily

• Understanding your phone bill
• A guide to your Arrow invoice – Internet and Data Services
• Invoice Periods
• Business Phone Reporting
• Billing Period