Out Of Office - Fixed and Mobile

Telstra Fixed Line Services

Temporary Diversion

To immediately divert your phone to a number of your choice, dial * 21 phone number #. This is only a temporary diversion and may fall off at any time. This can be set up yourself via the handset.

Permanent Diversion

Message Bank - Standard

Provides you with a personal answering service attached to an existing service. You will hear a sound when you pick up the phone receiver to advise of any unheard messages.

This needs to be set up by Arrow and can take 3-5 working days.

Message Bank - Virtual

Provides you with separate phone number which you are able to divert your services to. This needs to be set up by Arrow and can take 3-5 working days.

Free Temporary Diversion	Chargeable Diversion Service	Chargeable Diversion Service
Call Forward Immediate	Message Bank – Standard	Message Bank - Virtual
Set-Up Time: Immediate	Set-Up Time: 3-5 working days	Set-Up Time: 3-5 working days
Pricing: no set up cost	Pricing: $7.63 monthly service	Pricing: $7.63 monthly rental
To immediately forward all incoming calls * 2 1 Phone Number # To turn Call Forward Immediate OFF for all incoming calls: # 2 1 # This will divert your number directly to a service number of your choice. The costs of a local call will be charged to the caller, all additional call charges (eg. Calls to Mobile, STD) will be charged to you at our great arrow rates	Message Bank provides a personal answering service if your phone line is busy or you can't get to the phone. You don’t need extra equipment like answering machine tapes, and you also get greater flexibility on Call Waiting - if you don't want to interrupt your call, let Message Bank take your message. When you have a message you will hear a sound when you pick up the phone receiver. Please contact Arrow to set this up	With Message Bank Virtual you don't need an existing phone service. Callers can dial your mailbox directly to leave messages, or you can forward calls from other phone services, such as your mobile Please contact Arrow to set this up

PowerTel Product Diversion

Temporary Diversion

To immediately divert your phone to a number of your choice, dial * 21 phone number #. This is only a temporary diversion and may fall off at any time. This can be set up yourself via the handset.

Permanent Diversion

Diverts your services on a permanent basis. This will need to be set up by an Arrow consultant and can take up to 1 hour. This feature can also be linked with Telstra network features such as Telstra Virtual Message Banks to complete the solution.

Mobile Phone Product Diversions

OPTUS and Vodafone

Christmas Day, New Years Eve and New Years Day

All mobile networks within Australia will experience congestion to some degree in some areas on Christmas Day, New Years Eve and New Years Day due to high volumes of mobile traffic.

There will also be congestion when attempting international calls and SMS from your mobile on these days.

Additional mobile base stations will be installed in key locations for New Years Eve, ie Circular Quay in Sydney, to increase network capacity; however there is usually widespread network congestion in these key locations for an hour or 2 after midnight on New Years Day.

For all important “cannot be missed calls” Arrow suggest getting the call in a few hours early to avoid disappointment.

Holiday Tip –

While we love the revenue please, do not use you mobile phone whilst driving, we’d like your custom next year as well.

Mobile Voicemail and Diversions

Optus Network

Set Up and Activate Voicemail

When you first access voicemail, you will need to set up your PIN (Personal Identification Number), record your name and a personalised greeting.

Dial 321 Voicemail Access number
Follow the prompts to set up your new PIN, record your name and a personalised greeting.
When you first access this service your PIN is the last four digits of your mobile number. (Your PIN cannot be consecutive numbers eg. 1234 or a repeated number 2222).
You must complete the tutorial in full to ensure the Voicemail box is set up. If the tutorial is not completed it will play each time you access Voicemail.

Diversions

Choose either the ‘Divert’ option from your mobile phone menu, enter 321 and enter the divert code, Or use the following shortcuts:

Activate Divert to Voicemail:
press: ** call divert code*321#SEND

Cancel Divert to VoiceMail:
press: ## call divert code #SEND

Divert Codes:
67 - Busy
61 - No answer
62 - Unreachable
21 - All calls

Your diversions to Voicemail have been set on the Optus network.

Check VoiceMail Messages

Dial 321 to access your Voicemail box
Your messages will be played in the order they were received. At the end of each new message you will be given the option to save, delete or replay the message, or return the call from the Voicemail box.
Message Options: Press 5 to save message
Press 3 to delete message
Press 7 to replay message
Press 6 to return the call
Press 9 to exit the system.
Once the call ends, any messages that have been requested to be deleted cannot be recovered.
Whilst overseas - Dial +61 411 000 321 from your mobile or any other phone. Then enter your mobile number and your Voicemail security code. If you’ve forgotten your code and need to re-set it to the default code (last 4 digits of mobile number), contact customer care on 1300 305 794.
To check voicemail from a landline from within Australia dial 133321, then enter your mobile number and your Voicemail security code. If you’ve forgotten your code and need to re-set it to the default code (last 4 digits of mobile number), contact customer care on 1300 305 794.

Ring For Longer

Enter the following code directly into the handset to extend ringtime before diverting to voicemail;
* * 61 * 321 * * 30 # SEND
Where 30 is the time in seconds before diverting to voicemail. 30 seconds is the maximum, and it must be a multiple of five, ie 5, 10, 15, 20, 25 or 30.

Vodafone Network

Set Up and Activate Voicemail

When you first access voicemail, you will need to set up your PIN (Personal Identification Number), record your name and a personalised greeting.

Dial 121 Voicemail Access number
Follow the prompts to set up your new PIN (4-10 digits) then press #, record your name after the beep and press # and then record a personalised greeting and check time zone settings.
Your PIN cannot be consecutive numbers eg. 1234 or a repeated number 2222.

Diversions

Choose either the ‘Divert’ option from your mobile phone menu, or use the following shortcuts:

Activate Divert to Voicemail:
press: 1211SEND

Cancel Divert to Voicemail:
press: 1210SEND

Check VoiceMail Messages
You can access your Voicemail in the following ways:

Via your mobile - Dial 121
From another mobile or landline - Dial 0414 121 121
Whilst overseas - Dial 121 ( available in most countries ) or +61 414 121 121 from your mobile or any other phone
You might be asked to enter your Voicemail security code. If you’ve forgotten your code and need to re-set it to the default code of 3333, contact customer care on 1300 305 794.

Voicemail Notification
You can choose to be alerted of new Voicemail messages in either of the following ways:

TXT Alert - You’ll receive a TXT for each new Voicemail message advising you to call 121 to listen to your message.
To activate TXT alert, dial 1218.

Ring Alert and Deliver - You’ll receive an incoming call for each new Voicemail message and once answered your messages will be automatically played back to you.
To activate dial 1219.

Ring For Longer
Contact customer care on 1300 305 794.

Roaming

Unless specifically requested, most mobile services have Roaming activated at time of connection. Contact customer care on 1300 305 794 to confirm.