Arrow Voice's Inbound Number Solutions 

1800 Inbound Numbers

A 1800 Inbound number is FREE for customers to call anywhere in Australia. The full cost of the call is paid by the number owner.
1800 Numbers are popular for sales and marketing campaigns where you are looking to differentiate yourself from a competitor. Yellow pages or on line directories are a great place to use these.
Being a free call to the caller 1800 numbers remove any cost concerns from a caller.

13 & 1300 Inbound Numbers

1300 and 13 numbers are truly a must have for today’s business.

• 1300 & 1800 Phone Words  find out more>>
• Tracking marketing response from web sites, and other direct marketing mediums
• Smart call routing to take maximum advantage of your staff resources and deliver the best possible customer experience.

When a customer calls a 13 or a 1300 number they incur a 25c (Inc GST) charge.

Features and Flexibility

The Arrow Voice and Data’s inbound network is one of the most technically advanced in the country and features the following:

1. Customised Call Barring

This feature allows calls from certain numbers to be blocked. For example, calls from mobiles, selected callers or certain calling areas. A customer with a 1800 number in Sydney may elect to block calls to this number originating in the Sydney local calling zone and provide a local 02 number for Sydney callers to dial.

2. Australia Wide Routing

Australia is viewed as one geographic zone. All calls originating in Australia are routed to the same answering points.

3. State Based Routing (8 zones)

Where each state is viewed as separate geographic zone. Calls originating in each state can be treated differently to other states (i.e. calls originating in each state can be routed to different answering points in any state).

4. Exchange Service Area Routing (4,965 zones)

Calls originating in each Exchange Service Area (ESA) are routed to particular answering points based on how calls originating from that zone wish to be treated.

5. Postcode Routing (2,593 zones)

Calls originating in each postcode area are routed to particular answering points based on how calls originating from that zone wish to be treated. The postcode reference list used for routing excludes postcodes used exclusively for PO boxes.

6. Call Splaying

Calls are shared between answering points depending on resources available at each point. For example, a company with 80 staff at one call centre and 20 staff at another may have 80% of calls directed to the larger centre and 20% of calls to the other.

7. Call Overflow

If all lines at an answering point are busy or there is no answer or if there is network congestion preventing calls being connected, calls are diverted to an alternate answering point. The customer can select the time-out period for overflow on busy, i.e. how long calls ring before overflowing to the overflow answering point.

8. Time of Day Routing

Calls can be routed to alternative destinations according to the time of day. For example, calls from Perth can be routed to Sydney in the morning hours before the Perth centre opens for business and calls from Sydney can be routed to Perth in the afternoon after the Sydney office closes.

9. Day of Week Routing

Calls can be routed to one set of answering points on Monday to Friday and another destination on weekends.

10. Day of Year Routing

Calls can be routed to a particular destination based upon specific dates that may be unique to the business or industry or for a public holiday set which defines all public holidays applicable to the state or territory.

11. Selected Caller Routing

Calls received from particular clients (VIPs) are directed to answering points where they are given top priority, similar to selected caller access above

The Arrow Choice is Simple

International Toll Free Inbound Services

Arrow Voice and Data can also organise an overseas toll free service for your business. This allows potential overseas customers to call your Australian based company toll free.
This is ideal for companies that service overseas markets or sell their products over the WEB.

There are many countries where Arrow’s International Toll Free Service is available:
Argentina, Austria, Belgium, Brazil, Canada, Chile, China, Columbia, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, Indonesia, Ireland, Israel, Italy, Japan, South Korea, Luxemburg, Malaysia, Monaco, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Singapore, Spain, Sweden, Switzerland, Taiwan, Thailand, United Kingdom, and USA.

Arrow Voice and Data can offer you truly flexible deals - permanent and temporary options to ensure you never miss a call.

•  Flexible Call Routing options
• Never have to change your phone or fax number again wherever you relocate in Australia.
•  Complex solutions can be deployed and changed quickly.
• Disaster Recovery Plans can be prepared ready for any emergency.
• Phone words- We can advise you on how to connect and purchase phone words.
• Flexible term agreements and pricing available for multiple number holders.