Relocating your business can be a costly, stressful and difficult time. Arrow Voice & Data goes to great lengths to ensure our customers can relocate their telecommunications services with confidence.

 

Where are you moving?

You may not have thought to consider this, but telecommunications should play a very big role in deciding on your new location. You should definitely check with the building management of any potential new site about it's communications capacity. Find out about internal wiring in the building, and if any tenants have had major problems in the past with lines not working. Ask how far the site is from the nearest telephone exchange, if it's too far away your internet speed will be affected. Check if any other tenants in the building have the same kind of products you do, for example Ethernet. There is nothing worse than signing the lease on your brand new office space then finding out you cannot relocate your existing Ethernet service.

If you have any doubts while choosing your new office, we highly recommend speaking to your account manager who will be able to guide you through the process and run checks on any addresses you have in mind. As soon as you have settled on your new location, please let us know so we can get the ball rolling on your relocation. The sooner we know the better.

When are you moving?

Once we know the address, it helps if we have a firm date planned for relocation. Your account manager can help you decide on the best date to relocate your phone lines and internet based on your moving dates. Some of our products can take longer to relocate than others, your account manager will work hard to ensure that all products are relocated as quickly as possible. Please note, however that a PSTN line needs to be active for us to start to connect an ADSL service. As such your ADSL will always trail behind your phone service.

Can you keep the same numbers?

The short answer is, it depends. The closer you are moving to your existing premises, the more likely it is that you will be able to keep your number. As telephone numbers are native to one exchange, if where you are moving to connects to another exchange, you will have to change numbers. We can check this before you move and organise alternative arrangements such as diversions if required.

Your account manager is here to help

Your personalised Arrow account manager will be with you every step of the way, and is available at any time for any queries or concerns you have. Your relocation is in safe hands with Arrow. Moving your phones and data will go from one of your biggest worries to your smallest. Contact us at any time on 1300 238 258.