Inbound Number Solutions
It's amazing how much customers appreciate being able to phone you from anywhere in Australia for the low cost of a local call — and that includes your mobiles.
This courtesy is a hallmark of your company's professionalism and readiness to do business nationwide.
Arrow 1300, 1800 and 13 numbers make it easy for you to provide this option, helping you increase your enquiry and repeat-business rates. Our 1300, 1800 and 13 numbers are a great way to gain the competitive edge when advertising in interstate markets.
Click here to check out our truly flexible inbound number routing package options and make sure you never miss another customer enquiry or order!
- Benefits
- Features
- Flexibility
Arrow Voice and Data can offer you truly flexible deals - permanent and temporary options to ensure you never miss a call.
- 1800 numbers are free for your customers to call anywhere in Australia
- International toll-free service also availables
- 13 and 1300 numbers use Smart call routing
- Track responses from on and offline media
- Never change your numbers when relocating in Australia
- Flexible term agreements and pricing options
- Huge range of available features
The Arrow Voice and Data’s inbound network is one of the most technically advanced in the country and features the following:
- Customised Call Barring
This feature allows calls from certain numbers to be blocked. - Australia Wide Routing
Australia is viewed as one geographic zone. All calls originating in Australia are routed to the same answering points. - State Based Routing (8 zones)
Where each state is viewed as separate geographic zone. - Exchange Service Area Routing (4,965 zones)
Calls originating in each Exchange Service Area (ESA) are routed to particular answering points based on how calls originating from that zone wish to be treated. - Postcode Routing (2,593 zones)
Calls originating in each postcode area are routed to particular answering points based on how calls originating from that zone wish to be treated. - Call Splaying
Calls are shared between answering points depending on resources available at each point.
- Call Overflow
If all lines at an answering point are busy or there is no answer or if there is network congestion preventing calls being connected, calls are diverted to an alternate answering point. - Time of Day Routing
Calls can be routed to alternative destinations according to the time of day. - Day of Week Routing
Calls can be routed to one set of answering points on Monday to Friday and another destination on weekends. - Day of Year Routing
Calls can be routed to a particular destination based upon specific dates that may be unique to the business or industry or for a public holiday set which defines all public holidays applicable to the state or territory. - Selected Caller Routing
Calls received from particular clients (VIPs) are directed to answering points where they are given top priority, similar to selected caller access above
Arrow gives you access to the best FREE inbound numbers in Australia. Ask your Arrow consultant to advise you on:
- Royalty-free 1300, 1800 and 13 number choices
- Smart Numbers and Phone words advice tips and techniques
Due to INMS regulations our list of great inbound numbers can not be shown online. Just call us and your Arrow consultant will find the best number for your business.
