How does Arrow Voice & Data handle billing enquiries?

Arrow Voice & Data  handles billing enquiries in a number of ways.  Billing enquiries generally require an investigation to be done where we will get more information into what the charges may have been.

At the completion of a billing enquiry we will notify the customer of the outcome, if a credit needs to be raised as a result of the billing enquiry it will be done accordingly and sent to management for approval.

Arrow do take billing enquiries as a priority and endeavour to have them resolved as soon as possible however there are timeframes for which we need to adhere to.

Please refer to the following table as a guide into the timeframe for the expected resolution of a billing enquiry.

-           Telstra network -> approx 10 working days.

-           Direct network -> approx 30 working days.

-           Optus network -> approx 30 working days.

-          Mobile network -> approx 10 working days.

The above table is a guide into the most common billing enquiries and their expected timeframe.

Arrow Voice & Data will always keep you updated it with the progress of a billing enquiry from beginning to end so that you are aware of how it is progressing so far.

If you would like to check on the progress of a billing enquiry please give the customer service team a call on 1300 305 794.

Carlos

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